Returns & Exchanges
At Taffy Shop, we want you to love every bite of our gourmet salt water taffy. If your order isn't quite right due to damage or an error on our part, we are here to make it right with a simple return or replacement process.
Contact Support
Reach out to our sweet support team within 14 days of delivery with your order number and details about the issue.
Provide Documentation
For quality concerns or shipping damage, please attach a clear photo of the product and packaging to help us improve our process.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number or confirm your eligibility for a replacement.
Resolution
Once approved, we will either ship out a fresh batch of taffy or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing